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TERMS & CONDITIONS

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website.

The term “us” or “we” refers to the owner of the website. The term “you” refers to the user or viewer of our website. The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.

You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Coupons & Offers

Unless stated, coupons and offers including percentile discounts are not available for use in conjunction with any other offers including sale items and can be used only once per order.

Discounts or coupons may not be applied to orders that have already been placed.

Summer Sale 2023

Sale starts Saturday 8th July 2023, existing or past orders can not be ammened. Coupons and trade discounts are not applicable on sale items.

Code king20

king20 coupon at checkout entitles user to 20% off full price items excluding any made-to-order items such Halabala armchairs and Murano glass lighting and our Sorrento chandeliers. Coupon is valid for a limited time only from 1pm BST on Friday 5th May 2023 and until 11:59pm on Monday 8th May 2023 . Existing orders made before 1pm on 5th May 2023 cannot be amended. Coupon cannot be used on Clearance items.

Made to Order Items

For all items that are made to order, upon acceptance of your order we shall then place an order with our supplier/ manufacturer for the goods thereby entering into a contractual agreement with the supplier.  As a condition to this agreement, we require payment at the time of purchase of the price of the goods. In each case 50% will be considered (the deposit) and should represent a genuine pre-estimate of our loss should you breach the contract.

You may cancel or request an exchange, without forfeiting the deposit, within 48 hours of placing your order. You may not cancel or exchange your order after 48 hours.

Lead times provided on Made to Order items are given as estimates and are subject to change at any stage throughout the production period.

If, after this period has elapsed, you do request cancellation or an exchange we will retain the full deposit/ amount paid and recover any additional losses that we suffer as a result of the cancellation or exchange request.

To notify us of your cancellation request you must do so by sending an email to sales@purewhitelines.com

We retain the right to cancel your order in the unlikely event that we are not able to place the order with our supplier. In these cases, we will refund the money paid in relation to the order and will not be required to pay any compensation.

Pre – Orders / Backorders

Products online listed as ‘Available for Pre-Order’ or ‘Add to basket (Backorder)’ are out of stock in our warehouse and on order with our manufacturers or suppliers. The item/s in question are either in production or en route to our warehouse. When the ordered stock arrives at our warehouse, the pre-orders / backorders will be shipped out immediately. Factors out of our control can very often affect the lead times of back-ordered items, customers must accept these terms before proceeding with the purchase of the goods. Payment will be taken at the time the order is placed. Pre-ordered items can be cancelled at any point before delivery is made. The customer will receive the funds back in the same form the order was originally paid.

Deliveries

Orders under £200 (including VAT) will be subject to a £5.99 postage fee, this does not apply to Scottish Highlands, Islands, Northern Ireland, Europe and ROW (please see below for further details).

Any orders over £200 (including VAT) will be delivered free of charge to your delivery address, this does not apply to Scottish Highlands, Islands, Northern Ireland, Europe and ROW (please see below for further details).

Delivery to Scottish Highlands, Islands and Northern Ireland

The following postcodes will require a postage fee of £25.00 per order:

Aberdeen AB31-AB35     
Aberdeen AB41-AB54     
Argyll FK17-FK21               
Argyll KA28         
Argyll PA20-PA78             
Argyll PH20-PH31             
Argyll PH34-PH44             
Argyll PH49-PH50             
Arran KA27         
Dundee PH15-PH18         
Northern Highlands AB36-AB38 
Northern Highlands AB55-AB56 
Northern Highlands HS1-HS9       
Northern Highlands IV1-IV63       
Northern Highlands KW0-KW14 
Northern Highlands PH19-PH29 
Northern Highlands PH32-PH33 
Northern Highlands PH45-PH48 
Northern Ireland (all postcodes)
Orkney/Shetland KW15-KW17    
Orkney/Shetland ZE1-ZE3

Delivery to Europe and ROW

Please contact us for a shipping quote

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